FREQUENTLY ASKED QUESTIONS about the CUBE!
1.
What are the dimensions of the CUBE?
2. What are the CUBEs made out of?
3. Do I have to assemble the CUBE?
4. Why is the shipping so expensive?
5. What are the shipping costs (USA)? (International)?
6. Can I stack the CUBEs?
7. How do I stack the CUBEs?
8. How do the drawers work?
9. How does the ALLSTOP storage system work?
10. What about the finish?
11. Can I get a clear lacquer finish for the Natural, Medium or Dark
stain?
12. What is the back of the CUBE like?
13. Can I have an oak back put on the CUBE?
14. I did not get a confirmation of my order. Why?
15. Can I pick up my CUBE?
16. Can I have a Cube customized?
1.
What are
the dimensions of the CUBE?
All our cubes are 23" H x 19 1/2" W x 17 1/4" D except
the CD 400 and Component 400. The CD 400 and Component 400 are 29 3/4"
H x 19 1/2" W x 17 1/4" D.
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2. What
are the CUBEs made out of?
The CUBEs are made out of veneer sheet goods (plywood) and hardwoods.
The sides, top panel and drawer fronts are cut from veneer sheet goods
and all the corners and drawer pulls are made form solid oak. The
cabinet is assembled by hand using glue blocks and dowels. The reason
we do not make the CUBEs entirely out of solid oak is because of the
tendency for solid oak to split, warp and crack. This does not happen
with sheet goods. Your CUBE looks like solid oak but doesn't act like
it.
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3. Do I have to assemble
the CUBE?
All of our products come fully assembled, with the exception of the
component cubes with glass doors. All you have to do is take them out
of the box, put them where you want them and start using them.
4. Why is the shipping so
expensive?
Shipping the CUBE's is expensive because of their size and weight.
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5. What are the shipping
costs (USA)? (International)?
Shipping is figured in real time by UPS using your zipcode and the
weight of each item you order. Shipments by ground and 2nd day air are
the options available within the continental US, Alaska, Hawaii and
Puerto Rico.
International shipments require that you contact Lorentz Design
either by E-mail or phone (1-800-933-0403) so we may detemine shipping
costs.
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6. Can I stack the CUBEs?
The CUBEs can be stacked and many of our customers order several and
stack them on top of each other. We do not recommend that you stack
more than 2 high. For stacking we recommend you purchase our
stacking blocks available on the accesories page of our website.
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7. How do I stack the
CUBEs?
An example is shown on the stacking blocks page.
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8. How do the drawers
work?
The drawers glide open on full extension metal and ball bearing drawer
slides. The drawer slides are rated to hold about 75 pounds per pair
and a drawer full of CDs weighs about 35-40 pounds. Full extension
drawer slides also make it possible for you to access the CDs in the
back of the drawer as easily as the ones in the front. The cabinet
should not tip over if you have a drawer full of CDs and you fully
extend it. However, to ensure stability we recommend you load the
drawers evenly so that even if you fully extend a loaded drawer there
will be enough weight in the other drawers to make absolutely sure that
the cabinet doesn't tip forward.
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9. How does the ALLSTOP
storage system work?
The ALLSTOP STORAGE SYSTEM is a multi format Storage system utilizing a
velcro® lined drawer bottom and triangular shaped stops. The entire
drawer bottom is lined with a very low pile velcro® type material
(the fuzzy side of velcro®). The Allstop is a triangular shaped
piece of molded plastic about 1 1/2 inches high by 2 1/2 inches long
and 3/4 inch wide that has the prickly side of velcro® on the
bottom. These Allstops go behind or in front of your partial rows of
formats to hold the rows upright when opening and closing the drawers.
The dividers are 1/2" tubular plastic and run the depth of the drawer.
These dividers can be moved left to right to divide rows of any types
of formats. As you start to fill up the row, simply remove the Allstop altogether and
finish filling the row with formats.
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10. What about the
finish?
Our standard stained finish is a hand rubbed oil finish in a Natural,
Medium or Dark color. The stain we use has some natural sealers in it
and requires a periodic application of a lemon based furniture polish
to keep your CUBEs looking new. Our Natural is a clear oil stain and
makes the oak look a little yellowish-blond like natural oak floors.
Our Medium color is a medium walnut stain and is a mid-tone brown (this
is our most popular color). Our Dark finish is a dark walnut finish and
makes the grain very dark. Our Black finish is not thick like a piano
like finish, but rather a finish in which you can see the pattern
of the grain. First the CUBE is sealed, then painted black lacquer and
finished with a clear semi-gloss lacquer topcoat.
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11. Can I get a clear
lacquer finish for the Natural, Medium or Dark stain?
For an extra charge (see Lacquer Finish option on product page ) we
will be happy to apply a lacquer finish to any stained CUBE, or CASTER
BASE you order.
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12. What is the back of
the CUBE like?
The standard back of the CUBE is a brown Masonite®-like material
and is for placement against a wall or another piece of furniture.
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13. Can I have an oak
back put on the CUBE?
For an extra charge (see Oak Back option, place cursor on small picture under the product you are viewing) we will be happy to put an oak back on your CUBE. This
option is necessary if you intend to place your CUBE where the back
will be seen.
14. I did not get a
confirmation of my order. Why?
The web site is setup so you should get two E-mail’s—one from Lorentz
Design
(a copy of your order which can be printed for your records) and one
from
Authorize.net verifying the charge on your credit card. If you do not
receive
these E-mails there could be several reasons—1. Your E-mail considered
it spam mail.
2. There was a mistake in the E-mail address. 3. The order was
declined.
If you are still having problems or any questions give Lorentz Design a
call at
1-800-933-0403 and we will check our data base to resolve the issue.
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15. Can I pick up my
Cube order?
If you would like to pick up your CUBE order, call Lorentz Design at
1-800-933-0403
or if you live in the Denver,CO area 303-294-0358 to make arrangements.
If you have ordered online
we will credit your credit card for shipping charges.
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16. Can I have my cube customized?
Yes, we will build custom cabinets but there are limitations to the
sizes we can ship via UPS
and there is no guarantee on shipping time. If you have questions,
please call Lorentz Design
at 1-800-933-0403 or send an
E-mail.
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If your question has not been answered,please send us an e-mail
